Frequently asked questions

How do I book a rental car or property with your company?

Booking is easy! For cars, select your preferred vehicle, rental dates, and provide the necessary details. For properties, choose the desired location, dates, and complete the booking form. Both can be booked directly on our website or by contacting us.

What documents do I need to rent a car or property?

For car rentals, you'll need a valid driver’s license, proof of insurance, and a credit/debit card for payment. For properties, a valid ID and payment method are required. Additional documentation may be requested for verification.

Are there mileage limits for cars or restrictions for properties?

Some vehicles have mileage limits, which will be stated during booking. For properties, house rules such as occupancy limits, smoking restrictions, or pet policies will be outlined before booking.

What amenities are included in the rental?

Our cars are well-maintained and equipped with essentials like GPS (on select vehicles) and charging cables. Properties include Wi-Fi, linens, kitchenware, and toiletries. Additional amenities will be listed in the booking details.

What is your cancellation policy?

For cars, cancellations made 48 hours in advance are fully refundable; fees may apply for shorter notice. For properties, cancellations depend on the booking terms, typically requiring notice at least 72 hours before check-in for a full refund.

What happens in case of damages or issues?

For car rentals, the renter is responsible for any damages during the rental period, and insurance will be used if applicable. For properties, guests are liable for damages during their stay, and a security deposit may be held until the property is inspected after checkout.

Can I extend my rental period for a car or property?

For cars, cancellations made 48 hours in advance are fully refundable; fees may apply for shorter notice. For properties, cancellations depend on the booking terms, typically requiring notice at least 72 hours before check-in for a full refund.

Are there any hidden fees?

No hidden fees! All costs, including taxes and applicable deposits, will be disclosed upfront during booking. Any additional fees (e.g., extra mileage, late check-out) are clearly outlined in the terms.